Privacy Policy

Effective date: 13 July 2026

Livelle Property Pty Ltd (NSW Corporation Licence No. 10153681) respects your privacy and is committed to handling personal information in a careful, transparent and responsible way.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our residential sales, leasing, property management and related real estate services, including information used to verify your identity. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Livelle Property Pty Ltd
NSW Corporation Licence No. 10153681
Email: admin@livelleproperty.com.au
Website: www.livelleproperty.com.au

In this Privacy Policy, “Livelle Property”, “we”, “us” and “our” refer to Livelle Property Pty Ltd.

2. Personal Information We May Collect

We may collect personal information including:

• full name, phone number, email address and other contact details
• date and place of birth, residential or business address and property-related information
• information about your selling, leasing or property management enquiry
• details provided in appraisal, sales, leasing or management discussions
• identification, tenancy, ownership, financial or application-related information where required for real estate services
• government-issued identification details, such as driver licence, passport, Medicare card or other identity document numbers
• identity verification information, including verification consent records and match results returned by verification services
• biometric information, such as a facial image or short video used to verify your identity, where you have consented
• communications between you and Livelle Property
• information provided through our website, forms, email, phone, inspections, open homes, online portals or third-party platforms
• technical website information such as device, browser, IP address and website usage data where analytics or security tools are used

We only collect information reasonably necessary for our real estate sales, leasing, property management, client service, compliance and business administration activities.

3. How We Collect Personal Information

We may collect personal information:

• directly from you when you contact us, submit an enquiry, request an appraisal, attend an inspection or engage our services
• through our website, online forms, email, phone, SMS or in-person communications
• from real estate portals, enquiry platforms and advertising channels
• from landlords, tenants, buyers, vendors, applicants, representatives or authorised third parties
• from service providers involved in sales, leasing, property management, maintenance, marketing, compliance or transaction processes
• from identity verification providers and official record holders where identity verification is required and you have consented

4. Why We Collect and Use Personal Information

We may use personal information to:

• respond to enquiries
• provide property appraisals, rental assessments and real estate information
• deliver residential sales, leasing and property management services
• communicate with vendors, buyers, landlords, tenants, applicants and service providers
• arrange inspections, open homes, maintenance, marketing, photography, floorplans, styling and related services
• assess tenancy applications and support leasing processes
• manage properties, leases, maintenance, arrears, inspections, rent reviews and owner communications
• prepare agreements, proposals, reports and other property-related documents
• verify identity, detect and prevent fraud, and keep our systems secure
• meet legal, regulatory, trust accounting, insurance and compliance obligations, including anti-money laundering and counter-terrorism financing obligations where they apply to our services
• improve our services, systems, website and client experience
• send relevant service updates or marketing communications where permitted, with an option to opt out

5. Identity Verification and Government Data Matching

To verify your identity, we may use electronic identity verification services, including the Australian Government's Document Verification Service (DVS).

Where you have consented, your name, date of birth and identity document details may be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births Deaths and Marriages, or other authorised record holders.

These authorities check whether the details you have provided match the records they hold. We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match.

This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its authorised sub-providers. More information about the DVS is available at idmatch.gov.au.

6. Biometric Information

As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your identification document.

Biometric information may be used to:

• confirm that you are a real person and physically present
• match your image to the photograph on your identification document
• reduce the risk of fraud, impersonation and identity theft

Biometric information is treated as sensitive information under the Privacy Act 1988 (Cth). We only use it for identity verification and related compliance purposes, and only with your consent.

7. Consent to Collection and Identity Verification

By providing your personal information and completing an identity verification process, you consent to:

• the collection, use and disclosure of your personal information for identity verification, fraud prevention and related compliance purposes
• the collection and use of biometric information, such as a facial image or video, for identity verification
• your information being checked against records held by Commonwealth and State authorities through the DVS
• your information being shared with our authorised identity verification providers, including APLYiD

Your consent is voluntary. You can withdraw your consent at any time by contacting us. If you do not consent, or do not provide the information we need, we may need to verify your identity in another way, or we may not be able to provide some services to you.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide real estate services or meet legal obligations. This may include disclosure to:

• vendors, buyers, landlords, tenants and prospective tenants
• solicitors, conveyancers, accountants, brokers and professional advisers
• tradespeople, contractors, maintenance providers and service providers
• photographers, floorplan providers, stylists, marketing suppliers and advertising platforms
• real estate portals and property technology platforms
• property management, CRM, inspection, signing, document, accounting and communication software providers
• identity verification providers, including APLYiD and its authorised sub-providers
• Commonwealth and State authorities and official record holders through the DVS where identity verification is required and you have consented
• strata managers, building managers, insurers and utility providers
• government agencies, regulators, tribunals, courts or law enforcement where required or authorised by law

We do not sell your personal information.

9. Overseas Disclosure and Third-Party Systems

Livelle Property may use cloud-based software, website hosting, email, CRM, property management, document signing, inspection, marketing and communication systems. Some service providers may store or process information in Australia or overseas, depending on their infrastructure.

Where we use third-party systems, we take reasonable steps to work with reputable providers and protect personal information appropriately.

10. Direct Marketing

We may use your contact details to send property-related updates, market information or service communications where permitted. You may opt out of marketing communications by contacting us at admin@livelleproperty.com.au or using any unsubscribe method provided.

11. Security and Storage of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, secure systems, staff procedures and careful handling of confidential information. Where appropriate, we may use encryption in transit and at rest.

No internet, email or electronic storage system is completely secure. If you believe your information has been mishandled or sent in error, please contact us immediately.

We retain personal information only for as long as we need it for the purposes set out in this Policy, or as required by law. When we no longer need your information, we take reasonable steps to securely delete or de-identify it.

12. Access and Correction

You may request access to personal information we hold about you or ask us to correct it if it is inaccurate, incomplete or out of date. We may need to verify your identity before responding. We will respond within a reasonable time.

To request access or correction, contact:

admin@livelleproperty.com.au

13. Privacy Complaints

If you have a privacy concern or complaint, please contact us at:

admin@livelleproperty.com.au

We will review your concern and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

14. Contact Details

Privacy contact: Livelle Property Pty Ltd
Email: admin@livelleproperty.com.au
Website: www.livelleproperty.com.au

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The latest version will be published on our website. Where changes are significant, we will take reasonable steps to let you know.