Privacy Policy

Effective date: 29 April 2026

Livelle Property Pty Ltd (NSW Corporation Licence No. 10153681) respects your privacy and is committed to handling personal information in a careful, transparent and responsible way.

This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our residential sales, leasing, property management and related real estate services.

1. Who We Are

Livelle Property Pty Ltd
NSW Corporation Licence No. 10153681
Email: admin@livelleproperty.com.au
Website: www.livelleproperty.com.au

In this Privacy Policy, “Livelle Property”, “we”, “us” and “our” refer to Livelle Property Pty Ltd.

2. Personal Information We May Collect

We may collect personal information including:

• name, phone number, email address and contact details
• property address and property-related information
• information about your selling, leasing or property management enquiry
• details provided in appraisal, sales, leasing or management discussions
• identification, tenancy, ownership, financial or application-related information where required for real estate services
• communications between you and Livelle Property
• information provided through our website, forms, email, phone, inspections, open homes, online portals or third-party platforms
• technical website information such as device, browser, IP address and website usage data where analytics or security tools are used

We only collect information reasonably necessary for our real estate sales, leasing, property management, client service, compliance and business administration activities.

3. How We Collect Personal Information

We may collect personal information:

• directly from you when you contact us, submit an enquiry, request an appraisal, attend an inspection or engage our services
• through our website, online forms, email, phone, SMS or in-person communications
• from real estate portals, enquiry platforms and advertising channels
• from landlords, tenants, buyers, vendors, applicants, representatives or authorised third parties
• from service providers involved in sales, leasing, property management, maintenance, marketing, compliance or transaction processes

4. Why We Collect and Use Personal Information

We may use personal information to:

• respond to enquiries
• provide property appraisals, rental assessments and real estate information
• deliver residential sales, leasing and property management services
• communicate with vendors, buyers, landlords, tenants, applicants and service providers
• arrange inspections, open homes, maintenance, marketing, photography, floorplans, styling and related services
• assess tenancy applications and support leasing processes
• manage properties, leases, maintenance, arrears, inspections, rent reviews and owner communications
• prepare agreements, proposals, reports and other property-related documents
• meet legal, regulatory, trust accounting, insurance and compliance obligations
• improve our services, systems, website and client experience
• send relevant service updates or marketing communications where permitted, with an option to opt out

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide real estate services or meet legal obligations. This may include disclosure to:

• vendors, buyers, landlords, tenants and prospective tenants
• solicitors, conveyancers, accountants, brokers and professional advisers
• tradespeople, contractors, maintenance providers and service providers
• photographers, floorplan providers, stylists, marketing suppliers and advertising platforms
• real estate portals and property technology platforms
• property management, CRM, inspection, signing, document, accounting and communication software providers
• strata managers, building managers, insurers and utility providers
• government agencies, regulators, tribunals, courts or law enforcement where required or authorised by law

6. Overseas Disclosure and Third-Party Systems

Livelle Property may use cloud-based software, website hosting, email, CRM, property management, document signing, inspection, marketing and communication systems. Some service providers may store or process information in Australia or overseas, depending on their infrastructure.

Where we use third-party systems, we take reasonable steps to work with reputable providers and protect personal information appropriately.

7. Direct Marketing

We may use your contact details to send property-related updates, market information or service communications where permitted. You may opt out of marketing communications by contacting us at admin@livelleproperty.com.au or using any unsubscribe method provided.

8. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, secure systems, staff procedures and careful handling of confidential information.

No internet, email or electronic storage system is completely secure. If you believe your information has been mishandled or sent in error, please contact us immediately.

9. Access and Correction

You may request access to personal information we hold about you or ask us to correct it if it is inaccurate, incomplete or out of date. We may need to verify your identity before responding.

To request access or correction, contact:

admin@livelleproperty.com.au

10. Complaints

If you have a privacy concern or complaint, please contact us at:

admin@livelleproperty.com.au

We will review your concern and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.